Frequently Asked Questions
Everything you need to know about your next adventure.
What is your return policy for outdoor apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. Items must be in their original condition to qualify for a full refund.
How long does shipping take for gear and clothing?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your products covered by a warranty?
All new gear and apparel are covered by the manufacturer's limited warranty against defects. Please contact our support team for assistance with warranty claims.